Customers New to AirFlow and remote working

Customers New to AirFlow and remote working

What can AirFlow remote working do for you?

The AirFlow web gateway provides high quality, low resolution proxies of media files from the EditShare Storage server, you can search for and play files from EditShare Media Spaces without having to connect directly to them or mount them as network volumes. If you have lots of Media Spaces, this provides an effective way to find the clips you are looking for.

Reading

AirFlow manual (Flow_AirFlow_User_Guide_v3_3.pdf)

In this directory is the setup advice regarding remote access from the back of that manual

Top level requirements

-AirFlow Role running on one server on your network

-AirFlow Service Running

-Permission granted for users to use AirFlow in Flow Control
In addition for external Access

-Routing to the Airflow server from the wider internet connected corporate network

-Port forwarding from the corporate firewall to port 8005 on the Airflow server

Optionally:

A domain configured to allow simple access to the server without having to remember the IP address

Troubleshooting

Is the AirFlow role configured?

One EditShare server on your network should have this role configured

Is the port forwarded externally? (Airflow runs on port 8005)

Is Airflow running?
Is Airflow set to run on boot, started by flow-daemon:

/etc/flow/daemon/services/airflow.ini

Customer FAQs

• What bandwidth do I need to playback the proxies?
  Default proxy datarate is approximately 800KBps across all frame sizes, different options exist however including 400KBps and 3.2MBps. This is the data rate of the encoded proxy, and is fixed irrespective of a remote clients internet connection. So to provision for 10 users of Airflow playing back proxies you will likely need approximately 10Mb’s of upload bandwidth from your office.
• I get warnings about the connection not being private/stealing data:

Your connection is not private

Attackers might be trying to steal your information from xxx.xxx.xxx.xxx (for example, passwords, messages or credit cards). Learn more

NET::ERR_CERT_AUTHORITY_INVALID

What do I do?
In the short term, if you trust that you are connected to the correct server, ignore the warning and proceed.

In the longer term:

You need a valid SSL certificate applied to the system.

You should obtain this from your IT department and follow the instructions in the back of the airflow manual to configure the system to use the certificate.

Download or Upload Function not Working?

Trying to upload and the following message is displayed:
Transfer Service is not available        

If you see the following when trying to download a full resolution media file:
Error Downloading File

An error occurred while downloading the selected file. Please make sure that the file is online and the Flow file transfer service is running correctly.

Technical details:

[object Object]

Either the Transfer service is not configured or is not functioning

To check if the transfer service is installed check your EditShare’s Desktop wallpaper for “Flow Transfer”.

Or check the roles conf:
$ grep flow_transfer /etc/editshare/roles.conf

flow_transfer = True

SSL certificates

You’ve added your cert and its not working in a browser at all

Chrome:
This site can’t provide a secure connection192.168.97.141 uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

Firefox:

An error occurred during a connection to 192.168.97.141:8005. Cannot communicate securely with peer: no common encryption algorithm(s).

Error code: SSL_ERROR_NO_CYPHER_OVERLAP

Your certs or config pointing to them in /etc/flow/FlowGatewayServer.conf is wrong.

AirFlow logs:
/var/log/flow-airflow.log

Airflow processes, if these aren't running, AirFlow isn't running:
node node_modules/.bin/coffee server.coffee --features=airflow --port 8005 -log
/usr/bin/flow-airflow -log