Service Hours

OVERVIEW

EditShare offers 3 levels of support. Basic (9x5), Premium (24x5) and Expert (24x7). The hours of support covered will differ for each tier. 

Basic: 

Defines 9x5 service support schedule start and stop times as 09:00 -18:00 in the time zone of  the  EditShare  regional  hub  associated  with  each  client’s  primary  country,  and  defaults  to  the holiday schedule of that EditShare regional hub

Premium: 

Defines 24x5 service support schedule that starts at 09:00 on the first business day of the week and runs through until 18:00 on the last business day of the week in the time zone of  the  EditShare  regional  hub  associated  with  each  client’s  primary  country,  and  defaults  to  the holiday schedule of that EditShare regional hub

Expert: 

Is a true 24x7 service schedule with no black out times during normal business weeks. EditShare will adhere to the holiday schedule of the regional hub associated with each client’s  primary country.