Submit a request – EditShare Helpdesk

Please provide our team with as much information so that we can assist you as soon as possible. If your request is product related please provide the system address and any relevant screenshots.

Your email address

Company Name

Product

Software Version

Not applicable to MediaSilo/Screeners/Wiredrive browser applications. Please input the exact version number of your EditShare, QScan, GeeVS, etc. system, or desktop app (e.g. - version number found on your EditShare/Geevs desktop).

Subject

Description

Please enter the details of your request. Any screenshots or screen recordings of the issue can help streamline a resolution. If you have those now, please upload them at the end of this form. A member of our support staff will respond as soon as possible.

If this is for MediaSilo, Screeners, or Wiredrive is this occurring on the browser? If so, which browser and version? If not, what method are you using when the error occurs?

How is this impacting your business?

How long have you been experiencing this issue?

Reseller/Partner

If this ticket is being opened and/or managed by an EditShare reseller or partner, please populate the reseller or partner company name here.

Reseller/Partner Ticket Number

If a partner/reseller are involved in the support ticket and have a support ticket of their own, please provide that unique identification ticket number here.

Attachments

Add file or drop files here