Administrator Types

How do I add a new administrator?

First, click on Settings in the left-side panel. The Settings page is organized into two sections: Account Settings and Administrators. Under Administrators, click the Add button. 

Next, in the Add Admin window, enter the user’s first name, last name, and email address. The “Company” field is optional. Select the user’s type from the Admin Type menu. If you’re not sure which type to select, please see What are the different administrator types?

When you’re done, click the green Save button in the bottom right.

The new administrator will receive a welcome email letting them know they’ve been added to your network. The email will contain a Log In button, which will allow them to log in using their email address and set up their MFA. (MFA is required for all administrator types.)  

How do I update an administrator’s name or type?

First, click on Settings in the left-side panel. On the Settings page, find the administrator you want to update in the Administrators section. 

Hover over the administrator’s row, and click the Edit button at the end of the row.

This will open the Edit Admin window, where you can edit the user’s first or last name or update their administrator type. Note that you cannot edit the user’s email address. 

How do I delete an administrator?

First, click on Settings in the left-side panel. On the Settings page, find the administrator you want to delete, and click the checkbox next to their name. A Delete button will appear at the top of the Administrators section.

When you click Delete, a popup window will ask you to confirm this action. Note that you can click multiple checkboxes to select and delete multiple administrators at once.