Why won't my video play in Wiredrive?

In some cases, you may have a reel or a specific file that does not play. There are several reasons why a file will not play and several solutions that can be applied to properly correct this issue:

1. Your file is improperly encoded and is not H.264 video compression or AAC audio compression.
2. Your file format is not a supported format currently supported by Wiredrive. Please check our Supported File Types Page.
3. Your file was uploaded but requires transcoding for a web version playback and was not transcoded (files uploaded prior to 2016).

Solution:

1. Make sure your file is encoded in the minimum encoding requirements outlined in this article.
2. Make sure your file is supported and is a playable format. For example, we do not support certain ProRes or raw video files for playback.
3. Lastly, a Library administrator will need to find the file under Library > Administration. Download the file and replace the file with a fresh upload of the same file. This will run the file through our transcoder to confirm it is in the best file format for web playback.